Distance Sales Contract

Article 1 – Parties
1.1 Seller:
Trade Name: Concretespareparts.co.uk
Address: Keresteciler San. Sit.
4. Cad. No: 39 Kahramankazan/Ankara – Turkey
Phone: +90 532 673 05 82
Email: sales@concretespareparts.co.uk

1.2 Buyer:
Name: [Customer Name]
Address: [Customer Address]
Phone: [Customer Phone]
Email: [Customer Email]

Article 2 – Subject
This contract regulates the sale of [Product Category/Name] through “https://concretespareparts.co.uk/”, in compliance with:

• Turkish Consumer Protection Law No. 6502
• Regulation on Distance Contracts (OG:27.11.2014/29188)
• EU Consumer Rights Directive 2011/83/EU

Article 3 – Product Specifications

Article 4 – Order & Delivery
4.1 Delivery Timeline:

• Maximum 30 days from order confirmation
• Expedited shipping available for +[X] TRY

4.2 Shipping Costs:

• [Free/Flat Rate/Variable] based on [Criteria]

Article 5 – Payment Terms
Accepted Methods:

• Credit/Debit Cards (VISA/Mastercard)
• Bank Transfer
• iyzico

Article 6 – Right of Withdrawal
6.1 Buyer may withdraw within 14 days of delivery without justification.
6.2 Return Conditions:

• Original packaging & tags intact
• Completed return form from “https://concretespareparts.co.uk/contact-us/”
• Pre-paid return label provided for defective items

Article 7 – Warranty & Returns
7.1 Standard [24-month] warranty under Turkish Consumer Law
7.2 Return Process Flow:

1. Notification via customer portal within 3 days
2. Quality inspection within 5 business days
3. Refund processed via original payment method

Article 8 – Data Protection
8.1 Personal data handled per:

• Turkish Personal Data Protection Law (KVKK)
• GDPR compliance for international orders

Article 9 – Dispute Resolution
9.1 Consumer Arbitration Committees have initial jurisdiction

Article 10 – Force Majeure
Delays from extraordinary events (natural disasters, pandemics, etc.) extend delivery timelines proportionally without penalty.