Refund and Returns Policy
Effective Date: 10.06.2025
Refund and Returns Policy
Thank you for shopping with us at https://concretespareparts.co.uk/. We value your satisfaction and
are committed to providing a fair and transparent refund and return process. Please read our policy
carefully to understand your rights and obligations.
- Eligibility for Returns
To be eligible for a return, the item must:- Be unused and in the same condition you received it- Be in the original packaging. - Return Process
To initiate a return: - Contact our support team at sales@concretespareparts.co.uk within the return window.
- Provide your order number and reason for the return.
- We will guide you through the next steps and provide a return shipping address.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong
or defective item). - Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your
refund.
If approved:- Your refund will be processed to your original method of payment. - Late or Missing Refunds
If you haven’t received a refund yet: -Double-check your bank account-Contact your credit card company or bank – processing may take time-If you’ve done all this and still haven’t received it, contact us at sales@concretespareparts.co.uk - Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same
item, email us at sales@concretespareparts.co.uk with proof of the issue. - Non-Returnable Items
The following items cannot be returned:- Items marked “non-returnable”- Items not in original condition or missing parts due to reasons not caused by our error - Contact Us
If you have any questions about our Refund and Returns Policy, contact us at:
Email: sales@concretespareparts.co.uk
Phone: +90 532 673 05 82
Website: https://concretespareparts.co.uk